Frequently asked questions from A to Z

Your room(s) will be available by 15:00 on the day of your arrival. On your day of departure, please check out no later than 11:00.
Our reception is staffed 24 hours a day.

In order to avoid potential cancellation fees, we recommend that you take out travel cancellation insurance with our partner, Europäische Reiseversicherung (European Travel Insurance). Information regarding the available types of travel insurance, and how to secure your insurance is displayed through the booking process.

Our general cancellation policy:

Please note that we can only accept notice of cancellation in writing. Thank you for your understanding.
In case of cancellation of the reservation prior to departure, or premature termination of your booked stay without additional cancellation insurance or for a reason, listed as a valid cancellation reason, the following costs will apply:

• up to 1 month before arrival – 40% of the total amount of the booking
• up to 1 week before arrival – 70% of the total amount of the booking
• within the last week before the day of arrival – 90% of the total booking

Free cancellation:
No cancellation fee is applied when a booking is cancelled 3 months or longer in advance.
In this case, only the cancellation insurance fee has to be paid, if the insurance has been taken out beforehand.

You are welcome to borrow various chargers or international plug adapters at reception.

A deposit of 25 % per family/booking is required and is payable when you receive confirmation of your booking. Please include the reservation number and name.

Please transfer the funds to Acct. No. 514 766 567, Sparkasse Allgäu Bank Code 733 500 00

IBAN-NR.:DE 92 7335 0000 0514 7665 67, BIC: BYLADEM1ALG.

Our regular guest portal is now Familux Friends. All existing loyalty points have been transferred.

Just use the same email address to log in.
When logging in for the first time, please Reset your password.
Otherwise, continue here Familux Friends.

An iron and ironing board are available upon request and will be delivered to your room. Kindly contact the reception desk.

The following items are available free of charge at reception:

• Bathrobes and bath towels
• Bottle warmers, kettles and sterilisers
• Baby bouncer
• Baby cot
• Chargers and adapters
• Humidifier and night light
• High chair and bib
• Bathroom step stool
• Child carrier backpack
• Reclining stroller
• Changing mat and nappy bin
• Pushchairs (rain cover, footmuff)
• Baby bathtub
• Sledges (winter season)

You may securely store your luggage in our luggage room before check-in and after check-out. Locker keys are available at reception. There are also shower and changing facilities available after swimming.

Breakfast: 7:30 AM to 10:30 AM

Lunch: 12:00 PM to 1:30 PM

Afternoon snack: every day from 1:30 PM to 5:00 PM

Dinner every day starting at 6:00 PM to 8:30 PM

Our house has ample underground parking spaces.

One parking space per room is Included, Outdoor parking spaces are also free.

You can pay your bill with cash, credit card (Visa, Mastercard) or EC debit card. Please note if you pay by debit card, that many banks will place a hold of €1,000 per day on your account. For further information concerning your limit, please contact your bank.

Pets can be accommodated only in certain rooms! We charge €32.00 per night without food

Need to urgently print a private or business document? Please speak to us at reception — we will print it for you securely and in compliance with data protection regulations.

The resort tax is not included in the above prices and is charged separately per person per day:

Winter season (15.12.-31.03.) | 3,80 € per adult + 2,00 € per youth
Summer season (01.04.-14.12.) | 3,30 € per adult + 2,00 € per youth

Adults are persons who have reached the age of 16 on the day of departure.
Youths are people who have reached the age of 6 on the day of departure.

Our ski bus shuttle takes you to and picks you up daily at the Iseler ski area.

We recommend the local company: Taxi Schaffler Tel. 08324-2491

Forgot something important? Just ask at our reception or at the spa reception — we’ll be happy to help you out.

Our reception team will be happy to wake you by phone.
Please arrange your wake-up call at the reception desk.

Due to the variety of facilities in the hotel (sauna and bathing facilities, spa, kidspool, play area over 1000m² in size) your holiday is not dependent on weather conditions. Our Children’s Club offers good and bad weather variations to every programme offered.

You will find the current daily weather forecast here.