Frequently asked questions from A to Z
All Inclusive
Breakfast: 7:30 AM to 10:30 AM
Lunch: 12:00 PM to 1:30 PM
Afternoon snack: every day from 1:30 PM to 5:00 PM
Dinner every day starting at 6:00 PM to 8:30 PM
Arrival
Check In time: Your room will be available from 3:00 PM on the day of arrival. You are welcome to enjoy the full hotel facilities even before your room is ready.
Check Out time: On the day of departure, we kindly ask you to vacate your room by 11:00 AM at the latest. You are welcome to continue using all hotel services (except dinner) until your departure.
An iron and ironing board are available upon request and will be delivered to your room. Kindly contact the reception desk.
Ski
Our ski bus shuttle takes you to and picks you up daily at the Iseler ski area.
In order to avoid potential cancellation fees, we recommend that you take out travel cancellation insurance with our partner, Europäische Reiseversicherung (European Travel Insurance). Information regarding the available types of travel insurance, and how to secure your insurance is displayed through the booking process.
Our general cancellation policy:Please note that we can only accept notice of cancellation in writing. Thank you for your understanding.
In case of cancellation of the reservation prior to departure, or premature termination of your booked stay without additional cancellation insurance or for a reason, listed as a valid cancellation reason, the following costs will apply:• up to 1 month before arrival – 40% of the total amount of the booking
• up to 1 week before arrival – 70% of the total amount of the booking
• within the last week before the day of arrival – 90% of the total booking
Free cancellation:
No cancellation fee is applied when a booking is cancelled 3 months or longer in advance.
In this case, only the cancellation insurance fee has to be paid, if the insurance has been taken out beforehand.