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Terms & conditions and cancellation policy
Latest information about your booking
Special situations require special arrangements, and that is why we have extended our cancellation policy
In order to avoid potential cancellation fees, we recommend that you take out travel cancellation insurance with our partner, Europäische Reiseversicherung (European Travel Insurance). Information regarding the available types of travel insurance, and how to secure your insurance, is displayed in the booking process.
Free cancellation:
No cancellation fee is applied when a booking is cancelled 3 months or longer in advance.
Travel restrictions
Should your local government apply COVID-19 travel regulations, prohibiting you from holiday travel, free rebooking will be available on short notice.
With this in mind, we wish you all the best and are looking forward to welcoming you at our Familux Resort.
Our general cancellation policy:
Please note that we can only accept notice of cancellation in writing. Thank you for your understanding.
In case of cancellation of the reservation prior to departure, or premature termination of your booked stay without additional cancellation insurance or for a reason, listed as a valid cancellation reason, the following costs will apply:
• up to 1 month before arrival – 40% of the total amount of the booking
• up to 1 week before arrival – 70% of the total amount of the booking
• within the last week before the day of arrival – 90% of the total booking
Free cancellation:
No cancellation fee is applied when a booking is cancelled 3 months or longer in advance.
In this case, only the cancellation insurance fee has to be paid, if the insurance has been taken out beforehand.
General Terms and Conditions (GTC) for Hotel Accommodation (48KB, PDF)