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Terms & conditions and cancellation policy
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Special situations require special arrangements, and that is why we have extended our cancellation policy
Travel restrictions
Should your local government apply COVID-19 travel regulations, prohibiting you from holiday travel, for example a mandatory quarantine period upon return for vaccinated and recovered travellers, free rebooking will be available on short notice.
Free cancellation:
No cancellation fee is applied when a booking is cancelled 3 months or longer in advance.
In order to avoid potential cancellation fees, we recommend that you take out travel cancellation insurance with our partner, Europäische Reiseversicherung (European Travel Insurance). Information regarding the available types of travel insurance, and how to secure your insurance, is displayed in the booking process.
With this in mind, we wish you all the best and are looking forward to welcoming you at our Familux Resort.
Our general cancellation policy:
Please note that we can only accept notice of cancellation in writing. Thank you for your understanding.
In case of cancellation of the reservation prior to departure, or premature termination of your booked stay without additional cancellation insurance or for a reason, listed as a valid cancellation reason, the following costs will apply:
• up to 1 month before arrival – 40% of the total amount of the booking
• up to 1 week before arrival – 70% of the total amount of the booking
• within the last week before the day of arrival – 90% of the total booking
These regular cancellation conditions also apply to bookings with a voucher. If you cancel your booked stay without travel cancellation, the voucher loses its validity and will be redeemed.
Free cancellation:
No cancellation fee is applied when a booking is cancelled 3 months or longer in advance.
In this case, only the cancellation insurance fee has to be paid, if the insurance has been taken out beforehand.
General Terms and Conditions (GTC) for Hotel Accommodation (48KB, PDF)