How safe is your Oberjoch – Familux Resort holiday?

The air is fresh - you are allowed to come!

All our employees took an exclusive COVID-19 quick test before returning to work – all of them got negative results!

YOUR OBERJOCH HOLIDAY COMES WITH MANY EXTRA ADVANTAGES:

  • Our secluded location on the outskirts of Oberjoch, the highest village in Germany.
  • The vastness of our resort, both indoors and outdoors
  • The exclusive comforts for our hotel guests, there is no public traffic or masses around us
  • Many years of successful cooperation with the professionals at the German Hygiene Certificate (Deutschen Hygiene-Zertifikates) agency, the engineering office for water quality and many other quality assurance partner companies
  • COVID-19 quick tests are available in the hotel (nose test – 2 cm)

We guarantee that you will be cared for by highly capable and motivated employees, all trained according to the current standards of operation. We also ensure that all of our employees have been tested for COVID-19 before opening and are continuously and regularly examined by our company doctor. All employees in the guest area will wear face masks and we, as a team, take the necessary measures precautions very seriously.

THE GERMAN GOVERNMENT REGULATIONS, AND WHAT YOU CAN DO TO ENSURE A SAFE HOLIDAY FOR YOUR FAMILY:

Last Update: 07.06.2021 – 13:30

Entry / Check-In and stay:

  • As a rule, proof of “low epidemiological risk” (tested, recovered, vaccinated) is mandatory upon entry of our resort and duration of stay
  • Children up to the age of 7 (up to 6.9 years) do not need proof of “low epidemiological risk” (tested, recovered, vaccinated).
  • The proof (tested, recovered, vaccinated) must be available for inspection upon arrival.
  • Should you have had contact with a case of COVID-19 in the last 14 days, or display any symptoms such as fever and/or acute respiratory illness, of any degree, service and accommodation will not be possible.



The three verifications | Tested, Recovered, Vaccinated

1) Tested before arrival
  • a negative test result:
    • PCR tests | valid for 24 hours
    • Antigen tests | valid for 24 hours
    • Antigen self-tests under supervision | valid 24 hours

2) Recovered
  • Medical verification from doctor confirming the recovery from SARS-CoV-2 within the last 6 months.
  • Official confirmation of neutralising antibodies, no older than 3 months.


3) Vaccinated
  • Official confirmation of the second vaccination, valid from day 15 after vaccination day or
  • Official confirmation of vaccination by vaccine only requiring one dose, valid from the 22nd day after vaccination day

Specific measures for COVID-19 prevention

Swimming pool/ Sauna

We’re allowed to open our water and sauna worlds! We wish you lots of fun in the indoor and outdoor pool, in the giant whirlpool, in the children’s adventure pool, on Germany’s longest hotel water slide, in the family sauna-textile area and in the adult sauna area. Have fun!

Cosmetics/ Massage

Individual treatments are permitted and you can therefore enjoy all treatments from our wellness brochure. Our spa team will be happy to advise you. Advance reservations are recommended (spa@oberjochresort.de and/or +49 8324 709 9601). The opening times of our wellness department are from 9:30 to 18.30 every day. Come and enjoy relaxing treatments in the most tranquil, and of course thoroughly disinfected, treatment rooms.

Fitness

Our unique panoramic fitness studio is also open for you. The fitness team offers a wide variety of in- and outdoor classes. Sports excursions for adults such as hikes, mountain tours, jogging and Nordic walking will ensure variety for our fitness fans.

Cleaning/ disinfection of public areas

We have more than 40 dedicated staff working around the clock to make sure that your hygienic safety is secured. Extra strict hygiene standards are not new to us – for many years we have been tested and certified by the German Hygiene Certificate (Deutschen Hygiene-Zertifikates) agency, an agency that also looks after clinics such as the Charité, according to the strictest guidelines. The DHZ professionals advise us all year round and have created a tailor-made cleaning concept for us. You are indeed in professional hands when staying with us.

Cleaning/ disinfecting your rooms and suites

In order to limit contact with non-family members, particularly from entering your room during your stay, there is no automatic daily cleaning of your room. You can decide! You don’t want housekeeping as standard during your stay? You can easily get fresh towels and coffee capsules at the reception.

If you do want room cleaning, then please hang the green sign on the door-handle of the room by 10:30. We will clean the room daily until 13.00, of course free of charge.

The buffet

Our buffet is available with the usual high quality and tasty products. There are no self-serving bowls or dishes, instead all dishes are prepared by our team on individual plates and given to you directly.

Table reservations

The spaciousness of our lovely restaurant enables us to reserve you a fixed table for the duration of your stay, to use at every meal. The required distance is easily maintained.

Kids Club from 0 to 15 years

Our age-appropriate clubs are open daily from 8:30 to 21:30. The mask requirement applies to children from 6 years and older (nose and mouth protection). The clubs and play equipment are of course regularly disinfected throughout the day, and the info points are staffed at all times.

We offer a wide range of entertaining daily programs ranging from arts & crafts, hiking tours to fun family excursions, for example to the nearby Ponyhof stables, for you to explore on your family holiday. Our extensive outdoor area includes a jungle-gym forest, water play park, forest fairground, petting zoo, trampolines and bouncy castle, as well as the mini-club and adventure club ensure endless fun for your family. Our supervisors are of course available for games and crafts instructions, as well as any questions you may have.

Teens activities

In our brand new Teen-club we offer interactive games and activities. The club is open to our teens all day long.

THEATRE / CINEMA
The cinema showings and theatre performances may take place. Look forward to a varied program for children and the whole family. From fun to rocking…. There is sure to be something for everyone!

We kindly ask our guests to comply with the following measures

  • Keep at least 1,5 m distance to other people, except people from the same household or fellow travelers in the same suite or chalet.
  • Wear a FFP2 mask in all public indoor areas. The mask requirement applies to children from 6 years and older – nose and mouth protection from 6 years old, and FFP2 masks from 16 years old.
  • Reserve in advance wherever possible. Reduce traffic jams at the reception and in the restaurant.
  • Pay contactless if possible. Preferably settle the bill through card payment.
  • Follow the instructions of our employees.
  • Avoid handshakes and hugs.
  • Wash your hands several times a day with soap and water for at least 30 seconds.
  • Avoid touching your face with unwashed hands.
  • Sneeze or cough in the crook of your elbow or in a tissue.
  • Do not travel if you are showing signs of illness. If you develop symptoms during your stay, please contact reception by phone.
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