Frequently asked questions from A to Z


Your room(s) will be available by 3.00pm on the day of your arrival. On your day of departure, please check out no later than 11.00am.


A deposit of 25 % per family/booking is required and is payable when you receive confirmation of your booking. Please include the reservation number and name.

Please transfer the funds to Acct. No. 514 766 567, Sparkasse Allgäu Bank Code 733 500 00

IBAN-NR.:DE 92 7335 0000 0514 7665 67, BIC: BYLADEM1ALG .

Parking / Undergound Car Park

Our house has ample underground parking spaces.

1 parking space per room is Included, Outdoor parking spaces are also free.


You can pay your bill with cash, credit card (Visa, Mastercard) or EC debit card. Please note if you pay by debit card, that many banks will place a hold of €1,000 per day on your account. For further information concerning your limit, please contact your bank.


Pets can be accommodated only in certain rooms! We charge €32.00 per night without food

Resort tax

The resort tax is not included in the above prices and is charged separately per person per day:

from 15.12.–31.03. €2.90 per adult and €1.40 per youth
from 01.04.–14.12. €2.10 per adult and + €0.90 per youth

Resort tax rates from 1.12.2014 apply as follows:
  • Born in 2000 and earlier: adult rate
  • Born in 2001 –2009: youth rate
  • Born in 2010 and later: children (tax-free).
  • The birth years in these rules go up by one each year, starting in 1st of Dec. 2015.

Ski bus shuttle in winter

Our ski bus shuttle takes you to and picks you up daily at the Iseler ski area.

Taxi – for arrivals by train

We recommend the local company: Taxi Schaffler Tel. 08324-2491


Due to the variety of facilities in the hotel (sauna and bathing facilities, spa, kidspool, play area over 1000m² in size) your holiday is not dependent on weather conditions. Our Children’s Club offers good and bad weather variations to every programme offered.

You will find the current daily weather forecast here.


We use cookies

We use cookies on our website. Some of them are essential for the proper functioning of the website, other cookies help us to improve our online offering and your user experience. Privacy policy.

Accept cookies Exclude cookies

We use cookies

We use cookies on our website. Some of them (e.g. for the shopping cart) are absolutely necessary, while others help us to improve our online offering and operate it economically. Essential cookies enable us to run the website smoothly. Statistical cookies analyze information anonymously. Marketing cookies are used, among other things, by third parties to deliver personalized advertising. You can accept this or refuse by clicking on the button "Only accept essential cookies". The settings can be accessed at any time, and cookies can also be deselected at any time. You can find more information in our privacy policy.

Accept all cookies Do not accept statistics cookies

Cookies overview