Frequently asked questions from A to Z


Your room(s) will be available by 15:00 on the day of your arrival. On your day of departure, please check out no later than 11:00.

Cancellation and trip interruption insurance

In order to avoid potential cancellation fees, we recommend that you take out travel cancellation insurance with our partner, Europäische Reiseversicherung (European Travel Insurance). Information regarding the available types of travel insurance, and how to secure your insurance is displayed through the booking process.

Our general cancellation policy:

Please note that we can only accept notice of cancellation in writing. Thank you for your understanding.
In case of cancellation of the reservation prior to departure, or premature termination of your booked stay without additional cancellation insurance or for a reason, listed as a valid cancellation reason, the following costs will apply:

• up to 1 month before arrival – 40% of the total amount of the booking
• up to 1 week before arrival – 70% of the total amount of the booking
• within the last week before the day of arrival – 90% of the total booking

Free cancellation:
No cancellation fee is applied when a booking is cancelled 3 months or longer in advance.
In this case, only the cancellation insurance fee has to be paid, if the insurance has been taken out beforehand.

Familux Friends

Our regular guest portal is now Familux Friends. All existing loyalty points have been transferred.

Just use the same email address to log in.
When logging in for the first time, please Reset your password.
Otherwise, continue here Familux Friends.


Breakfast: 07.30 -10:30

Lunch: täglich von 12:00 bis 13:30

Afternoon snack: every day from13:30 to17:30

Dinner every day from 18:00 Uhr to 21:00

A deposit of 25 % per family/booking is required and is payable when you receive confirmation of your booking. Please include the reservation number and name.

Please transfer the funds to Acct. No. 514 766 567, Sparkasse Allgäu Bank Code 733 500 00

IBAN-NR.:DE 92 7335 0000 0514 7665 67, BIC: BYLADEM1ALG .

Parking / Undergound Car Park

Our house has ample underground parking spaces.

1 parking space per room is Included, Outdoor parking spaces are also free.


You can pay your bill with cash, credit card (Visa, Mastercard) or EC debit card. Please note if you pay by debit card, that many banks will place a hold of €1,000 per day on your account. For further information concerning your limit, please contact your bank.


Pets can be accommodated only in certain rooms! We charge €32.00 per night without food

Resort tax

The resort tax is not included in the above prices and is charged separately per person per day:

from 15.12.2023 until 31.03.2024 | 3,80 € per adult + 2,00 € per youth
from 01.04. until 14.12.2024 | 3,30 € per adult + 2,00 € per youth

Adults are persons who have reached the age of 16 on the day of departure.
Youths are people who have reached the age of 6 on the day of departure.

Ski bus shuttle in winter

Our ski bus shuttle takes you to and picks you up daily at the Iseler ski area.

Taxi – for arrivals by train

We recommend the local company: Taxi Schaffler Tel. 08324-2491


Due to the variety of facilities in the hotel (sauna and bathing facilities, spa, kidspool, play area over 1000m² in size) your holiday is not dependent on weather conditions. Our Children’s Club offers good and bad weather variations to every programme offered.

You will find the current daily weather forecast here.


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