Frequently asked questions from A to Z

Arrival/Departure

Your room(s) will be available by 15:00 on the day of your arrival. On your day of departure, please check out no later than 11:00.

Cancellation and trip interruption insurance

In order to avoid potential cancellation fees, we recommend that you take out travel cancellation insurance with our partner, Europäische Reiseversicherung (European Travel Insurance). Information regarding the available types of travel insurance, and how to secure your insurance is displayed through the booking process.

Our general cancellation policy:

Please note that we can only accept notice of cancellation in writing. Thank you for your understanding.
In case of cancellation of the reservation prior to departure, or premature termination of your booked stay without additional cancellation insurance or for a reason, listed as a valid cancellation reason, the following costs will apply:

• up to 1 month before arrival – 40% of the total amount of the booking
• up to 1 week before arrival – 70% of the total amount of the booking
• within the last week before the day of arrival – 90% of the total booking

Free cancellation:
No cancellation fee is applied when a booking is cancelled 3 months or longer in advance.
In this case, only the cancellation insurance fee has to be paid, if the insurance has been taken out beforehand.

Deposit

A deposit of 25 % per family/booking is required and is payable when you receive confirmation of your booking. Please include the reservation number and name.

Please transfer the funds to Acct. No. 514 766 567, Sparkasse Allgäu Bank Code 733 500 00

IBAN-NR.:DE 92 7335 0000 0514 7665 67, BIC: BYLADEM1ALG .

Parking / Undergound Car Park

Our house has ample underground parking spaces.

1 parking space per room is Included, Outdoor parking spaces are also free.

Payments

You can pay your bill with cash, credit card (Visa, Mastercard) or EC debit card. Please note if you pay by debit card, that many banks will place a hold of €1,000 per day on your account. For further information concerning your limit, please contact your bank.

Pets

Pets can be accommodated only in certain rooms! We charge €32.00 per night without food

Resort tax

The resort tax is not included in the above prices and is charged separately per person per day:

from 15.12.–31.03. €2.90 per adult and €1.40 per youth
from 01.04.–14.12. €2.10 per adult and + €0.90 per youth

Resort tax rates from 1.12.2014 apply as follows:

  • Born in 2000 and earlier: adult rate
  • Born in 2001 –2009: youth rate
  • Born in 2010 and later: children (tax-free).
  • The birth years in these rules go up by one each year, starting in 1st of Dec. 2015.

Ski bus shuttle in winter

Our ski bus shuttle takes you to and picks you up daily at the Iseler ski area.

Taxi – for arrivals by train

We recommend the local company: Taxi Schaffler Tel. 08324-2491

Weather

Due to the variety of facilities in the hotel (sauna and bathing facilities, spa, kidspool, play area over 1000m² in size) your holiday is not dependent on weather conditions. Our Children’s Club offers good and bad weather variations to every programme offered.

You will find the current daily weather forecast here.

Booking

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